1. Agreement to Terms

By accessing or using Dubgrr ("Service"), operated by Dubgrr ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service. We reserve the right to modify these Terms at any time. Your continued use of the Service after any modifications constitutes acceptance of the updated Terms.

2. Description of Service

Dubgrr provides AI-powered video dubbing services that transform videos into multilingual short-form content using voice cloning and lip-sync technology. The Service includes transcription, translation, voice synthesis, and video processing capabilities.

3. User Accounts

To access certain features of the Service, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security of your password and accept all risks of unauthorized access
Immediately notify us of any unauthorized use of your account
Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

4. Acceptable Use Policy

You agree NOT to use the Service to:

Upload, process, or distribute content that infringes any third-party intellectual property rights
Create deepfakes, impersonations, or synthetic media intended to deceive, defraud, or harm others
Clone voices of individuals without their explicit written consent
Generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
Spread misinformation, disinformation, or propaganda
Engage in political manipulation, election interference, or astroturfing
Create non-consensual intimate imagery or content sexualizing minors
Violate any applicable laws, regulations, or third-party rights
Circumvent, disable, or interfere with security features of the Service
Use automated systems, bots, or scripts to access the Service without permission
Resell, redistribute, or sublicense the Service without authorization
Reverse engineer, decompile, or attempt to extract source code from the Service

Violation of this policy may result in immediate account termination without refund and may be reported to appropriate authorities.

5. Content Rights and Licenses

5.1 Your Content

You retain ownership of content you upload ("User Content"). By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and transmit your content solely for the purpose of providing the Service.

5.2 Your Representations

You represent and warrant that:

You own or have the necessary rights, licenses, and permissions to use and authorize us to use all content you submit
Your User Content does not violate the privacy rights, publicity rights, copyrights, trademark rights, contract rights, or any other rights of any person or entity
You have obtained explicit consent from any individuals whose voice or likeness appears in your content

5.3 Output Content

Subject to your compliance with these Terms, you own the output content generated by the Service from your User Content. However, we retain the right to use anonymized, aggregated data to improve our Service and train our AI models.

6. Payment Terms

Paid subscriptions are billed in advance on a monthly basis
All fees are non-refundable except as required by law or as provided in our Refund Policy (Section 6.1)
Unused video credits do not expire and accumulate month over month while your subscription is active
We reserve the right to change pricing at any time with 30 days' notice
You are responsible for all applicable taxes
Failure to pay may result in suspension or termination of your account

6.1 Refund Policy (7-Day Money-Back Guarantee)

We offer a 7-day money-back guarantee exclusively for documented technical failures of the Service. This guarantee is not a "try before you buy" policy.

Eligibility: Refund requests must be submitted within 7 days of your initial subscription purchase and only for your first subscription
Sole valid reason for refund: The Service has a verified technical malfunction that prevents core functionality from working (e.g., video processing repeatedly fails with system errors, audio generation is completely non-functional)
Required proof: You must provide:
- Screenshots or screen recordings showing the error(s)
- Project/job IDs of failed processing attempts
- Description of steps taken that led to the failure
- Evidence that you contacted support and the issue could not be resolved
Not eligible for refund (no exceptions):
- Change of mind, buyer's remorse, or no longer needing the Service
- Failure to use the Service or credits
- Dissatisfaction with AI-generated output quality (voice tone, translation accuracy, lip-sync precision) when the Service is functioning
- Issues caused by user error, low-quality source videos, unsupported file formats, or content that violates our Terms
- Temporary outages or slowdowns that are resolved within a reasonable timeframe
- Credit pack purchases (one-time purchases are final and non-refundable)
- Subscription renewals, upgrades, or downgrades
Process: Email support@dubgrr.com with subject line "Refund Request - [Your Email]". Include all required proof listed above. Incomplete requests will be denied. We will investigate and respond within 5 business days
Our discretion: All refund requests are subject to our review and approval. We reserve the right to deny refunds that do not meet the criteria above or appear to be abuse of this policy

7. Third-Party Services

The Service integrates with third-party services including OpenAI, ElevenLabs, SyncLabs, and others. Your use of these integrated services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services.

8. Intellectual Property

The Service, including its original content, features, functionality, and branding (excluding User Content), is and will remain the exclusive property of Dubgrr. Our trademarks, service marks, and logos may not be used without our prior written consent. Nothing in these Terms grants you any right to use our intellectual property.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, (B) RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (C) THE QUALITY OF THE SERVICE WILL MEET YOUR EXPECTATIONS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DUBGRR, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dubgrr and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to (a) your violation of these Terms; (b) your User Content; (c) your use of the Service; or (d) your violation of any third-party rights.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Dispute Resolution

Binding Arbitration: Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and the arbitral decision may be enforced in any court.

Class Action Waiver: You agree to resolve disputes with us on an individual basis and waive your right to participate in a class action lawsuit or class-wide arbitration.

Exceptions: Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Delaware.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dubgrr regarding the Service and supersede all prior agreements, representations, and understandings.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@dubgrr.com
Website: https://dubgrr.com