1. Introduction

Dubgrr ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video dubbing service at dubgrr.com ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, password (encrypted), and profile information when you create an account
Payment Information: Credit card details, billing address, and transaction history processed securely through Stripe
User Content: Videos, audio files, voice samples, and other media you upload for processing
Communications: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, actions taken, time spent, and interaction patterns
Device Information: Device type, operating system, browser type, unique device identifiers, and IP address
Location Data: General location based on IP address (country/region level only)
Cookies and Tracking: Session cookies, analytics cookies, and similar technologies (see Section 8)

2.3 Information from Third Parties

Authentication Providers: Account information from Clerk authentication service
Payment Processors: Transaction confirmations and billing status from Stripe
Social Media: Public profile information if you connect social media accounts for publishing

3. How We Use Your Information

We use your information for the following purposes:

Provide the Service: Process your videos, generate translations, clone voices, and deliver dubbed content
Account Management: Create, maintain, and secure your account
Billing: Process payments, manage subscriptions, and handle refunds
Communication: Send transactional emails, respond to inquiries, and provide customer support
Improvements: Analyze usage patterns to improve our Service, develop new features, and fix bugs
AI Training: Use anonymized, aggregated data to improve our AI models (see Section 5)
Legal Compliance: Comply with legal obligations, respond to lawful requests, and protect our rights
Security: Detect, prevent, and address fraud, abuse, and security issues

4. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your information with:

4.1 Service Providers

We share data with trusted third-party providers who assist in operating our Service:

OpenAI: Audio transcription (Whisper API)
Anthropic: Text translation (Claude API)
ElevenLabs: Voice cloning and synthesis
SyncLabs (Sync.so): Lip synchronization
Cloudflare R2: File storage
Neon: Database hosting
Clerk: Authentication
Stripe: Payment processing
Upstash: Queue management

These providers are contractually bound to protect your data and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4.4 Social Media Platforms

If you choose to connect social media accounts (TikTok, YouTube, Instagram) for auto-publishing features:

We access only the minimum permissions required to publish content on your behalf
We store access tokens securely and use them only for publishing your dubbed videos
We do not collect or store your social media followers, likes, or engagement data beyond basic publishing confirmation
You can disconnect your social accounts at any time from your account settings
Your use of these platforms is also governed by their respective privacy policies (e.g., TikTok Privacy Policy, YouTube Terms of Service)

5. AI Training and Data Use

Important Information About AI Processing:

Your User Content is processed by AI systems to provide dubbing services
We may use anonymized, aggregated data (stripped of personal identifiers) to improve our AI models and service quality
We do NOT use your identifiable User Content to train AI models without your explicit consent
Voice profiles you create are stored securely and used only for your authorized projects
You may request deletion of your voice profiles at any time

Third-party AI providers (OpenAI, ElevenLabs, SyncLabs) have their own data use policies. We recommend reviewing their privacy policies for complete information.

6. Data Retention

Account Data: Retained as long as your account is active, plus 30 days after deletion request
User Content: Videos and generated content are retained for 90 days after processing, then automatically deleted unless you save them to your account
Voice Profiles: Retained until you delete them or close your account
Payment Records: Retained for 7 years as required by tax and accounting regulations
Usage Logs: Retained for 12 months for analytics and security purposes
Legal Holds: Data may be retained longer if required for legal proceedings

7. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit (TLS 1.3) and at rest (AES-256)
Secure, encrypted password storage
Regular security audits and vulnerability assessments
Access controls and authentication requirements for employees
DDoS protection and firewall systems
Secure development practices and code reviews

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Cookies and Tracking Technologies

We use the following types of cookies:

Essential Cookies: Required for the Service to function (authentication, security)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how you use the Service

You can control cookies through your browser settings. Disabling certain cookies may limit functionality of the Service.

9. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal retention requirements)
Portability: Request your data in a machine-readable format
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw previously given consent at any time
Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at privacy@dubgrr.com. We will respond within 30 days (or as required by applicable law).

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (with exceptions)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising CCPA rights

To make a CCPA request, email privacy@dubgrr.com with "CCPA Request" in the subject line.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland:

Legal Basis: We process your data based on: (a) your consent, (b) contract performance, (c) legal obligations, or (d) legitimate interests
Data Transfers: Your data may be transferred to and processed in the United States. We use Standard Contractual Clauses and other safeguards to protect transferred data
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

12. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected data from a child under 16, we will delete it promptly. If you believe we have collected information from a child under 16, please contact us immediately at privacy@dubgrr.com.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using the Service, you consent to such transfers. We implement appropriate safeguards including Standard Contractual Clauses to protect your data during international transfers.

14. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of the Service after such changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@dubgrr.com
Data Protection Officer: dpo@dubgrr.com
Website: https://dubgrr.com

For GDPR-related inquiries, you may also contact our EU representative at eu-representative@dubgrr.com.